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Wireless & Broadband Help

Take a look through some of the questions that we have been asked. You can also search our help database using the Knowledge base search on the right. If you can't find an answer to your question send us an email.

Does broadbandstuff.co.uk offer plain labelled fulfillment services to ISP and VoIP providers?
Broadbandstuff can provide for all of your fulfillment needs. We currently provide solutions for a number ISP's and ITSP's including pre-configuration of IP phones and routers
What are the main differences between the Draytek Vigor 2820 and 2830 series routers?
As some of you know the Draytek VIGOR 2820 series has been discontinued and replaced be the Vigor 2830 series. These are direct replacements. The main difference between these two series of routers is as follows:
I have recently just had Virgin Media's new 50MB Fibre broadband service installed, which router should I use to get the maximum speed from this service?
A great router to use for Virgin Media's 50MB broadband service is the Draytek VIGOR 2130N. It is intended for ultra high-speed fibre services and supports up to 800Mb/s WAN throughput. This router is ideal for lightning fast download speeds and will...
What is a dual band router?
A dual band router runs at two different frequencies, 2.4GHz and 5GHz. Standard routers run at only 2.4GHz. When the router is running on multiple frequencies it is less likely to suffer from interference from other wireless devices.
What is a dual WAN router?
A dual WAN router can have two different broadband connections going through it simultaneously. The second line will act as fail over if one line is to drop and can also be used for load balancing.
I have certain areas in my home where i struggle to recieve any connection at all. How can I solve this problem?
This can be a common problem in larger buildings. The most effective way of solving this problem is to send the signal through the buildings electrical mains via either a Netgear XE102 Wall plugged ethernet bridge or the Devolo dLan wireless/wired ex...
How do I update the firmware on my draytek vigor 2820 router?
In the draytek Vigor 2820 series of routers, you do not need to use the firmware upgrade Utility; you can upgrade from the router's own web interface (System Maintenance -> Firmware Upgrade). Use the browse button to locate your firmware file on your...
What is the best way of sending a wireless signal from building to building over large distances?
The best way of sending the signal over large distances is using an exterior point to point access point. This is perfect if you have line of sight between two buildings. The Repeatit kit is a low budget solution to this problem.
Can I use any of the Squeezebox products with the Duet controller?
Yes you can use any of the squeezebox products with the duet controller, this includes the Squeezebox Classic, Squeezebox Boom, Squeezebox receiver and Logitech transporter.
How do I know whether a Linksy router is for ADSL or Cable Broadband?
The easiest way to tell if a Linksys router is Cable or ADSL is just to have a look at the model number. If the model number starts (WRT) this is a cable router, if it starts (WAG) it is built for ADSL broadband.
What is the Password to my Vigor Router admin page?
There is no default username or password to access the Vigor Routers - i.e. they are both blank. If a password has not been set, just hit OK to get past the Password prompt. If you or someone else have set a password, then you cannot access the route...
What headsets can I use with the Linksys/Snom VoIP Phones?
The Plantronics range of headsets work very well with Linksys handsets such as the SPA921, SPA922, SPA941, SPA942 and SPA962. Headsets we recommend for use are: - Plantronics M175 (Wired headset) - Plantronics CS60 (Wireless headset) - Plantr...
What VoIP handsets are compatible with Microsoft OCS (Open Communication Solution)?
Unified Communications with snom's OCS edition: Enhancing your everyday business communication! The snom OCS Edition (snom Open Communication Solution Edition) combines the advantages of the open IP telephony standard SIP with the integration into M...
I need a future proof music system with network attached storage, what do you suggest?
The Netgear RND2150 and Sueezebox Duet makes a great network based music/download/storage bundle.
Is the Belkin F5D8633 N Wireless Modem Router compitable with orange Broadband?
Yes this modem/router is compatible with Orange ADSL broadband. It is designed to work with ADSL broadband which comes over the telephone line.
I already have an ADSL modem, which type of wireless router do i need?
It is best to just replace your current modem for a combined wireless router/modem. Finding a router that will be compatible with your modem will prove difficult and the setup will be complicated and you will probably experience a number of problems ...
What is NAS (Network Attached Storage)?
A hard disk storage device that is set up with its own network address rather than being attached directly to the computer that is serving applications or files to a network's users. By using a NAS, both applications and files can be served faster be...
Which routers can I connect NAS (Network Attached Storage) via usb?
There are two routers that we sell that have a USB port to attach Network Attached Storage. The Linksys WRT350N and WRT610N both come with USB ports to do this and are both very quick and speedy at transferring data across networks.
I am going to install broadband in my home. I have two desktops which are not wifi enabled, and a laptop (wifi enabled). I'd prefer to have wireless, and I'm not sure what hardware I need. If I get a one port router, can I connect all three computers?
It will be best to purchase a 4 port wireless router, this way you can have them connected wired or wirelessly and also have space for inputting devices via ethernet cable such as internet radios (squeezebox duet), switches (if you need to expand you...
Is the Draytek 2820N and 2820VN compatible with older versions of wireless such as G and B?
Yes the Draytek models are backwards compatible with G and B wireless so it will be able to connect devices wirelessly that are not using the latest wireless-N technology.
Is the Thomson Speedtouch 780WL ADSL router compatible with Apple Mac operating systems?
Yes this router is compatible with MAC Operating systems along with other routers such as the Thomson Speedtouch 585 and Netgears DG834G and DG834N.
Can you use a wireless-G USB or PCI adapter with a Wireless-N router?
Yes a wireless-G USB or PCI adapter will be compatible with a Wireless-N router. You will benefit by being able to use the increased signal range of the Wireless-N router but you will not be able to benefit from the increased download speeds of the w...
Does the Draytek Vigor 2820N have a built in modem?
Yes the Draytek Vigor 2820N comes with a built in modem so you can just connect your ADSL line straight to the unit, this will mean it will replace your current modem and also create more desk/floor space. It also supports up to two ADSL lines comin...
What is the difference between the Slingbox and Slingbox Pro?
The main difference between the Slingbox and Slingbox PRO (their latest product release for the UK), is that the Slingbox PRO supports multiple devices at the same time. The Slingbox PRO allows you to watch and control up to four video sources—i...
I have recently got Virgin Media Broadband and i am wanting to turn it into a wireless connection and have at least 2 users on it. Please can you advise me on the best router.
Depending on the size of the wireless network you wish to create there are different routers you could go for. The first, offering average performance at a low cost is the Linksys WRT54G. I personally use this router in my two-up-two-down house an...
My BT Home Hub only has 2 ethernet ports and I need to connect 2 desktop computers, an Xbox 360 and a Network Printer all by cable. What can I do?
You can increase the amount of ethernet ports you have by connecting a switch into your Home Hub. A 5-Port Switch will give you 4 free ports plus leave you with one free port on the Home Hub. Now you can connect more devices to your network! Switches...
I have just bought a new wireless N router and want to use my Linksys WRE54G range extender with it, will it work?
No, N spec routers don't have WDS which is normally required for the range extender. You can extend the wireless range via your power supply using the devolo wireless extender. This sends your broadband via your power circuit and re-transmits it in a...
How do I transfer calls using the Elmeg IP290 or Snom 360 on the Orbtalk Business Phone System?
Place the call on hold (Hold or R button), call the second caller to introduce the call, then press xfer on the screen to join the calls (This is also known as a consultative transfer)
I want to use my 3G USB Modem at home with more than one computer. Can I do this with a wireless router?
Using a Draytek Vigor 2800G (with built in ADSL modem) or 2910VG (no modem, but two internet ports) you can plug your 3G USB Modem into the USB port on the router and it will allow you to turn your 3G connection into a secure wireless network for you...
I want to use Gigabit on my laptop to speed up the transfer of large files to my Terastation,how can I achieve Gigabit speed?
You need to use a Gigabit cardbus adapter on you laptop. I would suggest the Netgear GA511 and a Gigabit switch such as the GS605
I'm about to install Windows Vista Home Premium and am interested in a Media Center Extender so that I can watch video etc on my TV as well as the pc screen. Do you stock any of these that are tried and tested?
The only Certified Media Center Extender is currently the XBOX 360. There are other solutions available that use DLNA and work on the same sort of technology.
How can I extend the range of my Netgear DG834G?
There are two ways of extending the range of your DG834G Wireless Modem Router. The first would be the Netgear WGXB102 Wall-Plugged Range Extender Kit which uses Powerline technology to give you wireless access through your electricals (see powerline...
How does a Slingbox work?
The Slingbox allows you to watch your favourite tv channels over the internet by drawing the video signal from your Set Top Box or Sky+ box and converting it into a digital stream on the internet, which you can log into and watch anywhere you have an...
My VoIP calls suffer from interference when someone is downloading on my network. What can I do?
This is caused by there not being enough bandwidth for the download and your call at the same time. A router with Quality of Service (QoS) such as the Billion 7300G is designed to prioritise VoIP calls and limits the speed of the download so you have...
I want to use VoIP for cheaper calls, but don't want loads of phones. Is there a 2-in-1 phone?
We have a selection of cordless phones which supply both VoIP and regular landline calls both incoming and outgoing. With the push of a button you can switch between lines and receive calls from both lines, with different ringtones to distinguish bet...
Why does my WiFi card turn off every time I unplug my laptop from the mains?
Power settings on laptops are often set to turn off certain functions when going mobile, to conserve battery power. Open your laptop's power settings and disable the turning off of the card slot when mobile and this should fix the problem.
Can my Philips HTS9800W play Region 1 DVDs?
With a simple code, you can enable Multi-Region compatibility on the HTS9800W. Simply power on the DVD player, eject any DVDs in the unit and press 9999 on the remote. Then press 0 (Zero) on the remote and the words "Region: 0" should appear on the s...
How can I use one of your security cameras to view my house while at work?
If you have an existing router at home and wish to keep an eye on things while at work you can send the video feed from one of our IP Security Cameras over the internet, allowing you to view the images on your computer. All the cameras from Axis, Pan...
Is there a device which can replace all my current and future remote controls? I have too many!
The Logitech Harmony 1000 Universal remote is the perfect replacement for your individual remote controls. It has a smart learning function whereby you simply point the remote control you wish to replace at the Harmony 1000 and add the functions of y...
I have a Rega Planet CD player with a Rega Amp and I'm looking to purchase a device to play mp3's on my wireless network at home. I need something that will look good alongside my existing setup.
The Slim Devices Squeezebox Transporter is designed to work with high end audio equipment and can be connected directly to your Rega Amp. The Transporter is available in black or silver, so you can match it to the colour of your rega system, the unit...
Does the Roomba iRobot actually work!?
Everybody who has had the Roomba product demonstrated has been very impressed and has ended up purchasing the product. Until you see how effective it is its hard to imagine that this type of device could replace an existing Vacuum. In our office it h...
Whats the difference between the Devolo 200 AV and the AV desk?
The 200 av product is a plug style unit that plugs directly into a power socket, the desk unit has a normal power lead that connects to a box. In some case the desk unit is easier to position as it does stick out anumore than a normal power plug. Bot...
Can I use Microsoft's Vista version of Windows with my Netgear router?
Windows Vista will work with any router as routers do not usually require driver software, drivers can be required for wireless adapter cards. Please follow the link below for information on Netgear products and vista use.
My new games console has WiFi, how can I connect it to the internet when all I have is a USB modem?
You could use a wireless adapter on your PC to create an Ad-Hoc type connection and allow your console (such as a Wii, Playstation 3 or Xbox 360 with wireless adapter) access to the internet, however this method can be a little tricky to set up and w...
Can I use my Linksys router with Vista (The latest version of Windows)?
Linksys have a detailed page that gives information about linksys products and Vista, this can be found at:
What hardware can I use with BT Broadband Talk?
BT's Broadband Talk service does not use the regular SIP standard in internet telephony which means the vast majority of VoIP hardware is incompatible with their service. Currently only the BT Broadband Hub and handset are compatible with the service...
I've just started using Windows Vista. Will I need to change my hardware?
Vista may be new, but the networking standards it uses have been around for years, and all routers are compatible with the new operating system. Certain compatibility issues can arise with the CD that comes with the router not being recognised by Win...
How can I stream media files to my Pinnacle Soundbridge without my PC being on?
The Buffalo Homeserver range of Network Attached Storage (NAS) devices have server software built in that allows them to do this. The NAS devices can be left on allowing any device to access media files.
What Router can I use with the TalkTalk Free broadband offer?
We sell a range of Routers that can be used with the TalkTalk Free broadband service. click here for details. You should get a letter from TalkTalk that will include your Username and Pasword for your broadband connection. These settings can be used ...
Whats the best MTU setting for my router?
If you have problems browsing certain websites it is likely that your have the incorrect MTU setting in your router. As a high percentage of UK broadband is provided via BT lines it is a good idea using the BT setting (even if BT are not your ISP). B...
I want to watch the world cup on my laptop, what do I need?
I want to watch football matches (The world cup!) on my laptop, what do I need?
I'm interested in multi-room hifi, what products do you sell?
I'm interested in multi-room hifi, what products do you sell?
Do any of your music streamers support streaming BBC Radio Stations?
BBC Music stations are streamed in Real Audio format which is not generally supported by music streamers. However there is a plugin for the Squeezebox 3 called AlienBBC that will allow you to stream the majority of the BBC internet radio stations as ...
Can I use the Netgear Rangemax WPN311 with the Rangemax 240 WPNT834?
The standard Netgear Rangemax equipment (WPN111, WPN311 and WPN511) will work with the Netgear Rangemax 240 router and will benefit from the extended range offered by the router. They will not however be able to benefit from the extra speed offere...
How can I listen to Internet Radio?
To listen to Internet Radio without using your computer you need a media player. A media player (wired/ethernet or wireless) is needed. These devices access the internet through your broadband connection (best done using a router) and deliver Interne...
What is the difference between a 3G Data card and a wireless networking adaptor?
A 3G Data card is a PCMCIA card that fits into your laptop, allowing it to connect to 3G mobile phone / data networks. A wireless network adaptor enables connection to wireless networks that are within range (Generally within 30 meters or so betwe...
Why are the Draytek routers so expensive?
The Draytek range are very popular with Business customers who require a comprehensive feature set and who can afford to pay a higher premium. Some home users also prefer the features found on Draytek products. They are very popular with customers wh...
What is the Slim Devices Squeezebox SqueezeNetwork?
The Squeezebox can connect to a centrally hosted web interface that can be used to controls elements of the Squeezbox. The Squeezebox can be turned on/off, the volume adjusted or favorite radio stations added. The SqueezeNetwork is a unique feature o...
Are you selling the new Roku M1001 Soundbridge?
Yes - Other people are describing the product as the M1001 on the web, however Roku labs have asked us to not do this as the official title is still the M1000, even though the current version is different from the old M1000 and the actual unit is mar...
How do I configure my Router to share my AOL Broadband?
In order to connect to AOL, we only recommend the DG834G, as it is officially supported by Netgear, and the DG834GT, which is a very similar product which can be set up to work with AOL...
I have an existing ADSL Modem/Router (TrendNet TEW-435BRM) which suffers from persistant drop out of signal, which is a pain. It seems I need a more powerful solution to get the signal all around a large detched house. I have 2 PC's & a laptop
The product you currently have inculdes a built-in ADSL modem, which the WRT54GX does not. Linksys do however offer a similar product that has an ADSL modem built in. The product is called a WAG54GX2, which is currently the best Wireless Modem/Route...
I have tried using a software phone (xlite) on my PC for SIP calls with Orbtalk, but the sound quality is really poor. I would also like to use it when my PC is not turned on. What do I need? This is for a small business.
You will get much better call quality if you use a hardware phone. The best hardware VOIP telephones on the market are made by a german company called SNOM. We have some great offers on the Snom 320 and Snom 360 at the moment. These phones offer all ...
I have just got bulldog broadband on adsl, and not used to this having come from ntl cable. In the past I have used NTL with the linksys router wrt54g but this is incompatible ( i think) with the usb adsl modem they have given me so I am unable to share
You are correct in saying the WRT54G will not work with the FREE USB modem that you have been given. The fastest all in one Modem/Wireless Router is the Netgear DG834GT. The best deal we currently have for this unit is a bundle with the WG111T USB ad...
I have noticed that you have a "cable store", are they the same cables that I can buy from PCworld?
All the belkin cables are exactly the same units you would find in store, but our prices are a fraction of those charged by PCworld
I have tried to extend my wireless network to my office in the garden, however I am still not getting a reliable connection. What do you suggest?
If the power supply for your garden office is from the same meter you can use the devolo homeplug units. These can be plugged into a spare power socket in your main house near your router and the other in the garden office. The devolo units allow you...
Can the Linksys WRE54G range expander be used with the Linksys WAG54G?
If you have any version prior to version 2.0, Yes it can! The following are instructions on how to set the 2 units up to work together: 1. You need the latest drivers for the WAG54G. These aren't available on the Linksys UK website but drop ...
Can I use my USB modem with a wired or wireless router?
The simple answer is no. USB modems aren't suitable for networking so you have 2 options instead. Firstly, you can buy an all in one wireless router such as ...
Can you give me instructions on how to set up the Netgear DG632 with the Netgear WGT624?
I can give you step by step details of how to configure the DM602/DG632 to work to a firewall / router. You start these instructions with the DM602/DG632 connected directly to your PC via ethernet, with the firewall / router disconnected. Part 1 ...
Can you confirm that the LinkSys WAP54G Wireless Access Point is exactly the same model as the LinkSys WAP54G-UK Wireless Access Point sold by PC World?
Yes, the WAP54G that we sell is the WAP54G-UK model, exactly the same as you would find in PC World. We only stock UK products, so its not just the Linksys WAP54G that is the same. This applies to all products.
I'm looking to set up a wireless network in my flat so I can share my ADSL. I'm thinking of using the Linksys WAG54GX2 - am I correct in thinking that this will act as my modem, router and access point for the network?
Thanks for your enquiry, you are quite correct in suggesting that the WAG54GX2 will do the entire job. If you are purchasing new components though it is not necessary, we do recommend that you do use components from the same manufacturer just for eas...
I currently have NTL Broadband via a set top box. I would like to set up a wireless connection to enable me to access broadband all over the house.
I would recommend the Linksys WRT54GX for your wireless router, this plugs into the set top box via ethernet cable. Depending on your house you should have no problem with range, wall thickness can make a difference but an average to large house for ...
I need an "Idiots guide to networking!", where should I look?
Try our Beginners guide, we have tried to make this section easy to follow and understand. It offers a step by step guide through some elements of networking.
I want to access broadband via bluetooth on my PDA, but I dont want to do this through my PC as I dont want to have it turned on all the time. I have a modem/router connected to BT broadband. Can I do this?
You can easily do this if you use a D-link DBT-900AP bluetooth access point. It simply plugs into the router via a spare ethernet port
I wish to connect my Compaq Presario 2100 (operating system Windows XP) and my Apple Mac Power Book G4 (operating system 9.2.2) to the internet via my NTL cable box so that they can both access the internet at the same time. Can this be done?
The best-priced non-wireless solution is the Linksys BEFSR41 router; this unit plugs into your cable box and allows your 2 computers to independently connect to the Internet. The Linksys WRT54G does the same thing, but with a 54Mb/s wireless access...
I find the whole wireless networking thing really confusing, what should I do!?
The broadbandstuff team are always available during office hours to give free advice to our customers. You can also email our sales team your questions and we will reply ASAP. We pride ourselves in this service.
Can I use your broadband routers with a MAC? I have an Apple Powerbook G4 and want to access either a Netgear DG834G or a Linksys WAG354G.
All the routers we sell are platform independant, this means they can work with Windows, Linux or a MAC without a problem. They use a web interface that can be accesed from any computer with a network card and a web browser. You will have no problem ...
I need to set up a Wi-Fi network to share broadband with a house 200m away as BT will not connect broadband to us, there is a line of houses between us but we have line of site from the roofs.
The Netgear ANT2409 antenna will do the job. You will require two of these into an access point from your end (WG602), and a bridge (WG102) from the other. You could run a lan cable from a DG834GT that supplies the access to your house into the acce...
I would like to set up a wireless network in my home, which is three floors and connected to BT Broadband. Could you please advise me on what equipment to buy for this – it must be compatible with my Linksys Wireless G Notebook Adapter.
A Linksys WAG54GX2 would be suitable for a situation like this as it contains a Modem, Router, Firewall and Wireless Access Point all in one and has great wireless range. This is all you would need to get your Broadband connection wirelessly distribu...
Do Wireless Modem/Router combinations have to be connected to at least one PC via an Ethernet cable?
To set the Modem/Router up it is necessary to connect it via an ethernet wire to a computer. Once the hardware has been set up though there is no need to have it connected to any computer with wires.
What's the difference between Cable and ADSL when choosing wireless equipment?
If your broadband is provided by cable company such as NTL, Telewest or Virgin Media, they already provide the ethernet modem, either external or in your set top box. You would then buy a wireless router from our cable section and plug it in via ethe...
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