Delivery Costs
Same Day dispatch using Citylink Express Parcel Delivery. Next business day delivery will take place on the next working day before 5:30pm (subject to stock availability and order placed before 4:30 pm). Delivery charges are per order and as follows:

Next business day delivery costs £5.50 ex VAT (£6.46 inc VAT)
Saturday delivery costs £13.95 ex VAT (£16.39 inc VAT)
Northern Ireland, Isle of Man or non mainland delivery costs £12.99 ex VAT (£15.26 inc VAT)

If you place an order with us please ensure you are available to receive the delivery on the next working day. Normally products will arrive before 2 pm. Citylink will deliver twice before making the order available at their depot. A charge is made for a third delivery. If you are not able to receive or collect the delivery within 7 days the parcel is returned automatically to our warehouse, in this case a charge for the return costs may be made.

Order availability
We will ship products the same day, as long as the order is received by 4:30 pm. The availability of all products is shown on each product page.

Returns
If you wish to return a product purchased from us, you may do so within 7 working days of receiving the product by contacting us on our enquiry order form (on our Contact Us page) to obtain a Return Authorisation Number.
We also offer an additional money-back policy. If you have an unopened product you can return it to us in as new condition within 30 days of the date you received the item. As long as the product is unopened (with any seals and shrink-wrap intact) we will issue a full refund for the product. If the product is not in a good condition a charge of 20% or £20 may be made. If the product is returned to us with damaged or marked packaging then we reserve the right to return the item at the customers expense.

Faulty Products
If you believe your goods have a fault in the first 30 days after delivery please contact technical support for assistance. In most cases this can be resolved by broadbandstuff.co.uk or the products manufacturer. If not the product may need to be returned. A returns number must be obtained from broadbandStuff.co.uk, this number is valid for 2 weeks from issue. The returns number must be clearly displayed on the outside of the packaging, failure to do this may result in the item being returned at the customers expense. Goods should be returned complete (including all packaging, cables, manuals, CD’s etc). Please do not mark the products box in any way. If you want to send a product to us the return shipping costs are your responsibility.

If the items are found to not be faulty
A £10 test fee will be charged and the goods will be returned to you as received together with a test report. You are responsible for any collection or return delivery charges incurred.